Privacy Policy

1. Who we are

Yunxi Freight is the brand used for our China-to-UK freight services. For the activities covered by this Privacy Policy, the data controller is:

The data controller is the organisation responsible for deciding why and how your personal data is used.

This policy covers website visitors, people requesting quotations, business contacts and individuals whose details are provided to arrange collection, customs clearance or delivery. Additional notices may apply to specific services.

2. Personal data we collect

Depending on your interaction with us, we may collect:

• Contact details: your name, email address, telephone number, job title and company name.
• Enquiry information: collection and delivery locations, shipment requirements, correspondence and information you include in forms or attachments.
• Shipment information: sender and consignee contact details, delivery instructions, shipment references and personal data appearing in shipping, customs or proof-of-delivery documents.
• Transaction information: billing contacts, invoices and payment references where relevant to the service.
• Technical information: IP address, browser and device information, access times, pages requested and security logs, depending on our website configuration.
• Communication preferences: marketing choices, consent records and requests to stop receiving communications.

We collect information directly from you and, where necessary for a shipment, from customers, suppliers, senders, consignees and logistics partners. Technical information may be collected through website infrastructure and permitted cookies or similar technologies.

Please provide only information relevant to your enquiry or shipment. Do not send health information, payment card details or unrelated identity documents through a general enquiry form.

If you provide another person’s details, ensure you are authorised to do so and make this policy available to them.

3. Why we use personal data

Where UK data protection law applies, we use personal data only where we have an appropriate lawful basis.

When relying on legitimate interests, we consider the impact on your rights and whether the processing is necessary and proportionate.

Providing enquiry details is voluntary. Without sufficient contact and shipment information, we may be unable to prepare a quotation. Information required to fulfil a booking or meet applicable clearance requirements must be provided before the relevant service can proceed; we will explain what is required at that stage.

4. Who we share personal data with

Where needed for the purposes above, recipients may include:

• Authorised personnel and relevant operational teams in China and the UK.
• Freight carriers, collection providers, warehouses, customs brokers, delivery partners and shipment-tracking providers.
• Website hosting, IT support, email and business-system providers.
• Professional advisers, insurers and payment-service providers where relevant.
• Customs authorities, regulators, law enforcement bodies or courts where disclosure is legally required or otherwise lawful.

We limit sharing to information relevant to the recipient’s role. Service providers processing data on our behalf must be subject to appropriate contractual requirements. Some recipients, including authorities and certain carriers, act as independent controllers and have their own privacy notices.

5. Processing in China and international transfers

Our services connect collection and freight operations in China with clearance and delivery in the UK. Personal data needed to respond to enquiries and manage shipments may therefore be accessed or processed in China as well as the UK.

Where a transfer is restricted under UK data protection law, it must be supported by a valid transfer mechanism. Depending on the destination and circumstances, this may involve UK adequacy regulations or appropriate contractual safeguards, together with the required assessment and any additional protections.

You can contact our privacy contact to ask about the safeguards applicable to your personal data. Confidential commercial information may be redacted from copies.

6. How long we keep personal data

We retain personal data only for as long as necessary for the purpose for which it was collected, taking account of applicable record-keeping obligations and the need to resolve complaints or legal claims.

Our retention approach considers:

• For unsuccessful enquiries, whether correspondence remains active and whether further follow-up is reasonably expected.
• For completed shipments, the record-keeping requirements applicable to transport, customs, accounting and claims.
• For technical logs, the time needed to investigate security events and maintain reliable systems.
• For marketing records, your preferences and the need to demonstrate consent or honour an objection.

We may retain a limited suppression record to avoid contacting someone who has opted out of marketing. When information is no longer required, it is deleted or anonymised, subject to controlled backup and legal-hold arrangements.

7. Cookies and website technologies

Cookies and similar technologies may support website functions, security, analytics or embedded services. Their use depends on the technologies enabled on this website.

Where consent is required, the relevant technology must not be activated before you agree. You must be able to refuse or withdraw that consent through the website’s preference controls. Technologies covered by a lawful exemption are handled under the conditions of that exemption.

Reading this Privacy Policy or continuing to browse does not, by itself, constitute consent to optional cookies or marketing.

8. Marketing preferences

A quotation request is not, by itself, consent to receive unrelated promotional emails.

If we send marketing communications, we do so under the applicable data protection and electronic marketing rules. You can unsubscribe using the option in a marketing email or contact our privacy contact.

Opting out of marketing does not prevent us from sending communications necessary to respond to an enquiry or manage a shipment.

9. Protecting personal data

We use technical and organisational measures appropriate to the risks of the processing. These measures are intended to prevent unauthorised access, disclosure, alteration or loss.

No online system can guarantee absolute security. If a personal data breach occurs, we will assess it and make notifications where required by applicable law.

10. Your privacy rights

Where UK data protection law applies, and subject to the relevant conditions and exemptions, you may:

• Request access to your personal data.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Object to processing based on legitimate interests.
• Request data portability where the right applies.
• Withdraw consent at any time, without affecting the lawfulness of earlier processing.

To make a request, contact our privacy contact. We may request proportionate information to verify your identity or clarify the request.

We normally respond within one month, subject to the timing rules and lawful extensions that apply to the request. Requests are normally free of charge. If an exception applies, we will explain it.

11. Automated decisions

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

12. Questions and complaints

If you have a question about this Privacy Policy or how we handle personal data, contact:

Please explain the issue and include any relevant enquiry or shipment reference. Avoid sending unnecessary sensitive information.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO). You do not have to obtain our permission before doing so.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies or legal requirements. The current version will be published on this page with its revision date. Where required, we will provide additional notice of material changes.